July 18th, 2014
When a customer service call is described as “Kafkaesque” and “hellish,” you pretty much know how it’s going to go down before even taking a listen. But in case you haven’t heard the condescending, tedious call that’s lit up the Internet, here it is:
The recording starts after the call has already been in progress for about 10 minutes, according to the caption on SoundCloud by Ryan Block, who was trying to cancel his Comcast Internet service. Block writes:
“The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. …
“This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question â€” it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all’).”
Comcast says it’s very, very sorry. “We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize,” the company said in a statement.
Categories: DISH & TV news