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Reporter calls Comcast CEO’s mom, gets service

February 11th, 2015

comcast 4Just when you thought we had run out of these stories — we’ve tried — Comcast outdoes itself once again.

This time, the culprit wasn’t so much an employee but the relative of one.

Their mother.

A reporter in Philadelphia for the Philadelphia Daily News was called by a couple who (after six long weeks of no service) finally had enough.

Ronnie Polneczky was called by Diana and Jason Airoldi last week and told about Comcast’s disregard for servicing their home, even though Comcast was the only ISP in the area. Polneczky, also a former unsatisfied customer, had enough and went straight to the source of Comcast’s authority: CEO Brian Roberts’ mom.

Yep, the columnist spoke with Robert’s 92 year-old mother over the phone, and vioala, service. The Airoldi’s had internet by the end of the week.

The Verge reports:

Comcast has created a nation full of haters with its consistently poor customer service and general awfulness. More people like BP than Comcast. Let that sink in. ButPhiladelphia Daily News columnist Ronnie Polaneczky had enough of Comcast, after getting a number of emails from a number of customers who received horrible treatment from the company, and decided to call the head honcho of the company, who could actually get something done. No, not Comcast CEO Brian Roberts, Polaneczky called his 92-year-old mother. This actually happened.

After Diana and Jason Airoldi told Polaneczky how they couldn’t get their Comcast internet and cable hooked up for six weeks because of broken appointments by the company, she decided to skip right over Brian Roberts and go straight to his mom. The next day Comcast trucks showed up at the Airoldi’s house, and finally set up their service. Because no matter your age or your position in a giant company that most people hate, you still have to listen to mom.

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