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DISH Beats DirecTV and Cable

October 5th, 2012

DISH beats DirecTV in Customer Satisfaction, Value, and Loyalty. While DirecTV raised their rates by an average of 4.9% in 2012, DISH Prices stayed the same. DISH offers the lowest all-digital package prices nationwide. DirecTV charges an average of $20 more per month for comparable basic digital packages.

Our award-winning technology gives you the most intuitive way to get entertainment. Watch LIVE TV programming on your tablet, Smartphone or computer at no extra monthly cost with TV Everywhereâ„¢ brand technology from DISH. Restrictions apply.

DISH is one of the only entertainment providers with 24/7 live customer service. You can even call us at 3AM to change your programming. DirecTV, AT&T U-verse and Verizon FiOS can’t say that. And just to be official about it: according to the 2012 American Customer Satisfaction Index (ACSI), DISH beats DirecTV and the nation’s largest cable providers in Customer Satisfaction, Value and Customer Loyalty.

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DISH versus DirecTV: Why Would You Ever Pay More?

September 3rd, 2012

There are plenty of reasons to switch from DirecTV to DISH. The best technology, like the whole-home HD DVR the Hopper and its Primetime Anytime and AutoHop features. The best value, like that fact that DISH offers 5 packages with everyday prices under $60. DIRECTV? Only One. Also, the average DIRECTV customer spends 20% more than the average DISH customer.

If cutting-edge technology and great savings aren’t enough, how do you feel about customer service? According to the 2012 American Customer Satisfaction Index (ACSI) survey DISH Network was the highest rated satellite service in customer service. DirecTV meanwhile is struggling to maintain a C- rating from the Better Business Bureau. And they don’t even offer 24/7 tech support. Unlike DISH Network, which is there for you 24/7/365 for tech and customer support, on the phone or online. DISH cares about customers, and we did not raise our rates this year. DirecTV raised theirs by 4.9%.

It’s a clear choice. DISH offers the best technology, the best value and great customer service. Why would you ever pay more for less service?

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DirecTV Loses 26 Popular Channels in Viacom Dispute

July 11th, 2012

DirecTV customers may be noticing that some of their favorite channels – including MTV, Comedy Central and Nickelodeon – went missing around midnight on Tuesday. DirecTV and media conglomerate, which owns eight of the top 30 cable networks, as well as the rights to popular shows like The Daily Show and Spongebob Squarepants, have been unable to reach a deal that would allow DirecTV to continue carrying their programming.

DirecTV has said Viacom is asking for exorbitant prices, but as Viacom points out, they’re just asking for what’s fair. DirecTV’s 20 million subscribers make up 20% of Viacom’s national pay-TV audience, but what DirecTV pays to carry those channels only makes up 5% of Viacom’s subscriber revenue.

DirecTV and Viacom have both taken to social media and even traditional advertising mediums to air their grievances, including websites and Twitter hash tag campaigns. On it’s website DirecTV directed its customers to go to online sites to view the content that had removed from their lineup, but Viacom quickly closed that avenue and removed free online content from several sites, including Jersey Shore and The Colbert Report.

Viacom’s website,, displays all of the channels and shows DirecTV customers are now without, and also helps them look up other providers in their area and encourages customers to switch.

DirecTV has said Viacom is asking for nearly a billion dollars for the new contract, but Viacom pointed out that it breaks down to only 60¢ a day per subscriber. Seeing as how DirecTV customers pay an average of $20 more a month for comparable programming than DISH customers, why does DirecTV have such a problem with pennies a day? Because, like Viacom and industry analysts have pointed out, DirecTV wouldn’t be able to easily pass those cost increases onto the customer.

“It’s hard for [DirecTV] to raise their prices much more than 3% to 4%, because the economy’s bad and people’s salaries are going up 1%,” says Rich Tullo, a senior analyst at Albert Fried. “It’s just not going to fly. Really, that’s the issue at play.”

DirecTV claims to not want raise rates on their customers, but in the seven years since they last negotiated with Viacom, DirecTV has raised rates 52%. In 2012 DirecTV is projected to make $5 billion in profit, but they’re not willing to let go of any of those profits to ensure their customers receive the channels they pay for every month.

Call 866-912-4774 today to learn how you can have all of your favorite channels, and still pay less, with DISH.

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DISH Network DVR vs DirecTV DVR

January 2nd, 2012

DISH Network’s 722k HD DVR gives you the best technology at the lowest price! See how DirecTV’s Tivo HD DVR stacks up against the 722k.

DISH 722k HD DuoDVR DirecTV Tivo HD DVR
Service on 2 TVs Yes! No
Upfront cost to connect 2nd TV $0 $199
Monthly service fee for 1st TV $0 $5
Monthly DVR service fee $6 $7
Total monthly equipment fees $6 $12
Instantly watch PPV movies Yes! No, must download movies before you can watch
TV Everywhere – instantly watch live TV and DVR recordings on your mobile device Yes! No, DirecTV’s Nomad service requires you to download before you can watch
iPad remote control Yes! No
Live TV streaming functionality Yes! No
Game Search Yes! No
Picture in Picture Yes! No
SRS TruVolume to eliminate volume fluctuations Yes! No
3D viewing with 3D televisions Yes! No

As well DirecTV’s DVR falling far short of the 722k HD DVR, DirecTV’s Nomad service doesn’t even begin to compare to the TV Everywhere. DirecTV claims you can use Nomad to watch recorded content anywhere at any time, but before you can even begin watching you have to download your DVR content in real time. That means to download a one hour TV show can take over an hour! And you can’t even view live TV. With a DISH DVR and a Sling you can truly have all TV, recorded and live, with you instantly on your mobile devices.

DISH Network, the best value and the best technology. Call 866-912-4774 for more information today!

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October 24th, 2011

DirecTV has told Fox Networks that it will drop the channels Nov. 1 if the two companies don’t come to an agreement in the ongoing negotiations.

Fox said late Thursday that it has offered an extension but that DirecTV “has informed us and their customers that unless we agree to their demands, they ‘will suspend our networks on Nov. 1.'”

“We have proposed to keep the Fox Networks on DirecTV for the same price, and on the same terms as they are currently carried while we attempt to work out a fair agreement.” Fox Networks said in a statement, “Unfortunately, DirecTV has decided that unless they get their way, they are going to pull the plug on their customers Nov. 1.”

Fox Networks includes FX, National Geographic Channel, 19 regional sports networks, Fox Movie Channel, Speed, Fuel TV, Fox Soccer and Fox Deportes. Fox broadcast stations and Fox News Channel are not involved in the negotiations.

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